Science

FAQ

How does Science differ from my current healthcare provider?

Science complements traditional healthcare by providing personalized protocols, care coordination, and ongoing support that most medical practices aren't structured to deliver. We don't replace your existing providers – we help you navigate healthcare more effectively and fill gaps in your care.

Is Science covered by insurance?

Science operates outside the traditional insurance model to provide a level of service and personalization not possible within insurance constraints. This allows us to focus exclusively on your needs rather than insurance requirements. However, many of the services and treatments we coordinate may be eligible for insurance coverage or HSA/FSA funds.

How do I know if Science is right for me?

Science is designed for individuals who value their health, appreciate personalized attention, and want a more streamlined healthcare experience. If you're tired of disconnected care, difficult access to specialists, or generic health advice, our approach may be right for you.

What qualifications do Healthcare Coordinators have?

Our Healthcare Coordinators come from clinical backgrounds with extensive experience in patient care and healthcare systems navigation. Each undergoes comprehensive training in our methodology and the specific health concerns we address.

Is there a commitment period?

While we believe the greatest benefits come from an ongoing relationship, Science membership is month-to-month with no long-term contract required.

Can Science coordinate with my existing doctors and specialists?

Absolutely. Science is designed to enhance your existing healthcare relationships, not replace them. Your Healthcare Coordinator can seamlessly integrate with your current providers, sharing information (with your permission), scheduling appointments, and ensuring everyone involved in your care has the complete picture. Many members find that Science helps them get more value from their existing healthcare relationships while filling important gaps in coordination and follow-through.

What happens during the onboarding process?

Your Science journey follows a structured yet personalized path:

Step 1: Welcome & Assessment—First, you'll have a welcome call with your assigned Healthcare Coordinator who will guide you through the entire process. They'll help you complete our comprehensive health questionnaire and collect your existing medical records. You'll also receive access to our secure member portal and app, where you can begin tracking relevant health metrics.

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Step 2: Diagnostic Phase— Based on your initial assessment, we'll arrange necessary advanced diagnostic testing tailored to your health concerns, which may include hormone panels, metabolic assessments, genetic screening, or specialized testing relevant to your specific goals. Your Coordinator handles all scheduling and logistics.

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Step 3: Clinical Review & Protocol Development— Our clinical team, led by specialty physicians, reviews your complete health profile, diagnostic results, and goals to develop your personalized care protocols. Your Healthcare Coordinator will schedule a detailed protocol review session to walk you through the recommendations and answer any questions.

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Step 4: Implementation & Specialist Connections— Your personalized health plan begins. Your Coordinator will set up any specialist appointments, coordinate prescription fulfillment, and establish your monitoring schedule. They'll ensure you understand every aspect of your protocol and have all necessary resources.

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Ongoing: Regular Check-ins & Refinement— From this point, you'll have regular scheduled check-ins with your Healthcare Coordinator, who monitors your progress and makes real-time adjustments. The frequency depends on your specific needs, but most members connect weekly during the first month and biweekly thereafter. Your protocols are formally reviewed and refined every 90 days.

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Throughout the entire process, your Healthcare Coordinator serves as your single point of contact, eliminating confusion and ensuring nothing falls through the cracks. They're available via secure messaging or scheduled calls to address any questions or concerns that arise between formal check-ins.

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What types of specialists does Science coordinate with for the various health concerns you address?

For each health area, Science has established relationships with top specialists including endocrinologists, reproductive specialists, dermatologists, sleep medicine physicians, and other relevant experts. Your Healthcare Coordinator identifies the right specialists for your specific needs and manages the entire process from referral to follow-up. Unlike traditional healthcare where finding and accessing specialists can take months, Science members experience streamlined access to expert care across multiple disciplines.

How quickly can I expect responses when I have questions or concerns?

Science members receive priority response times from their dedicated Healthcare Coordinator. For standard questions, you can expect a response within 2 hours during business hours, and by the next business day for after-hours inquiries. For urgent health concerns, we maintain dedicated channels to ensure you receive immediate guidance on next steps. This responsiveness is a core element of our commitment to being there when you need us.

How does the Science app complement the membership experience?

Our free AI-powered app serves as an introduction to our approach, providing valuable health tracking without the privacy concerns of typical apps. For members, the app integrates seamlessly with your personalized care protocols, allowing your Healthcare Coordinator to monitor progress and make real-time adjustments based on your data. This connection between digital tracking and human expertise creates a uniquely responsive healthcare experience.

Concierge Medicine

The combination of deep medical expertise and personalized attention

How Science is set apart

Premium Care Without Compromise

Precision Meets Intuition

Personal Connection in a Digital Age

Your personal care navigator (PCN)

Your PCN

Our specialties

Weight Management

Skin Health

Hair Restoration

Sexual Health

Sleep

Fertility

Hormone Optimization

Tech to help on your journey

Get our free AI powered health tracking app

Key Features

The faces of modern medicine

FAQ