Legal

Privacy Policy

Last Updated: 23 August 2026

Introduction

Science & Company, together with its affiliates and subsidiaries ("Science & Co", "we", "us" and "our"), is committed to maintaining the privacy and security of your personal information. This Privacy Policy (the "Policy") sets out how we collect, use, disclose and otherwise process the personal information we collect in the course of providing our products and services (the "Services"), including when you visit our website at https://science.co (the "Website"), when you purchase or use our products and services, and when you otherwise interact with us directly or indirectly. This Policy does not apply to personal information collected about job applicants or employees.

Health information held by the licensed healthcare providers you access through the Services may also be governed by our HIPAA Privacy Policy. Our text messaging practices are described in more detail in our SMS Privacy notice.

Information We Collect

In this Policy, "personal information" or "personal data" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. The personal information we collect about you depends on your relationship with us.

Customers and prospective customers. We may collect your first name, last name, email address, username and password, telephone number, postal address, payment details, and any other information you share with us in a customer service context. Given the nature of the Services, we also collect sensitive information, including information relating to your health status, health conditions and medications, such as information relating to weight loss, hormone health and longevity treatments. This information is collected directly from you.

Business partners. We collect personal information about our business partners, typically limited to business contact information such as name, email address, telephone number and address. References to business partners include their employees, agents and authorised users.

Website visitors. From visitors to our Website we may automatically collect information about your computer or mobile device and your activity on the Website. Some of this information, such as IP address and device identifiers, may constitute personal information. This is described further under "Cookies and Tracking Technologies" below.

By submitting or otherwise providing us with personal information about another individual, you represent and warrant that you have provided all notices and obtained all permissions, consents and authorisations necessary under applicable law to disclose that individual's personal information to us, and to permit our collection, use and disclosure of that information as described in this Policy.

Cookies and Tracking Technologies

We, together with our third party partners and service providers such as analytics and advertising networks, use first party and third party cookies and similar technologies including tracking pixels, web beacons and software development kits (collectively, "cookies" or "tracking technologies") to collect information about your use of the Website and how you interact with emails we send. Information collected by these technologies may include IP address, geolocation data, browser and device characteristics, operating system, language preferences, referring URLs, information about how and when you use the Website, and other technical details. We may use some or all of the following categories of cookie:

Strictly necessary cookies. Required for the operation of the Website. These cannot be turned off in our systems.
Functional cookies. These provide enhanced functionality and personalisation. If you do not allow these cookies, some features of the Website may not function properly.
Performance and analytics cookies. Set by us or by third party partners to allow us to count visits and traffic sources so that we can measure and improve the performance of the Website. They help us understand which pages are the most and least popular and how visitors move around the site.
Targeting and advertising cookies. Set by us or by our third party advertising partners. They are used to track your online activity and to deliver personalised advertisements, and may be used by third parties to build a profile of your interests and show you relevant advertising on other sites.

We use Google Analytics, among other third parties, to collect information such as the number of visitors to the Website, the webpage that referred visitors to the Website, and the pages visitors view within the Website. You can opt out of Google Analytics by installing Google's opt-out browser add-on.

Some internet browsers offer a "Do Not Track" or "DNT" feature which sends a signal that the individual does not wish to be tracked. Our Website does not currently respond to DNT signals. You can adjust your browser to block or delete cookies, or to alert you when cookies are being set. Because browsers differ, we recommend consulting your browser's help menu for instructions. Depending on where you live, you may also have the right to opt out of targeted advertising. See "Privacy Rights Based on Residency" below.

How We Use Information

Depending on how you interact with us and the Services, we may use your personal information to:

Provide and improve products and services. Provide, activate, operate, maintain, develop, enhance, improve and manage the Services and your account, monitor and analyse trends, usage and activity, and perform services you request.
Respond to you. Provide technical, product and other support, and respond to your requests, enquiries, comments and concerns. We may record and process communications for training, quality assurance and administrative purposes.
Send service communications. Notify you about changes, updates and other announcements relating to the Services, and send technical notices, updates, security alerts, support messages and other transactional or relationship messages.
Personalise your experience. Customise our product offerings, present you with tailored content and otherwise personalise your experience of the Services.
Maintain safety and security. Detect and protect against fraud or illegal activity, security incidents, and harm to the rights, property or safety of our users or others.
Advertise and market. Provide you with advertising, promotional messages and other information about our products and services.
Conduct research and development. Compile analytics, conduct industry and market research, and develop and improve products and services consistent with our legitimate business needs.

We may also use your personal information to comply with applicable laws, lawful requests and legal process; to protect our rights, privacy, safety or property, or that of you or others, including by making and defending legal claims; to prevent potentially prohibited or illegal activity; to audit our internal processes for compliance with legal, contractual and internal requirements; to complete a corporate transaction such as a divestiture, merger, consolidation or asset sale, or in the event of bankruptcy; to enforce the terms that govern the Website; to prevent, identify, investigate and deter fraudulent, harmful, unauthorised, unethical or illegal activity, including cyberattacks and identity theft; as otherwise described to you at the point of collection; or otherwise with your consent.

We may combine or aggregate personal information, or anonymise it so that you cannot reasonably be re-identified, and may use that anonymised information for any purpose permitted by law. Where we do so, we commit not to attempt to re-identify the information.

How We Disclose Information

We may share your personal information with third parties as described below.

Vendors and service providers. To assist us in providing the Services, we may share personal information with vendors or service providers, such as those providing site hosting, business analytics, advertising, professional services, customer service, shipping and fraud prevention.
Business partners. In order to provide the Services, we must disclose certain personal information to our telehealth and pharmacy partners, who use it to prescribe and provide medications.
Analytics and advertising partners. We do not sell personal information as that term is traditionally understood, but our use of certain third party analytics and advertising providers and social media companies may constitute a "sale", a "sharing of personal information for cross-context behavioural advertising" or "targeted advertising" as those terms are defined under certain privacy laws. The personal information disclosed in this manner may include device identifiers, IP address, and browsing and purchase history.
Affiliates. We may share personal information with affiliated companies.
Business transfers. If we are involved in a merger, acquisition or other corporate transaction, we may share your personal information during diligence with counterparties and others assisting with the transaction, and with a successor as part of that transaction. We may also share your personal information pursuant to a financing arrangement or in the event of bankruptcy.
Legal requirements. We may share personal information where required by law, or in the good faith belief that doing so is necessary to comply with a legal obligation including cooperating with law enforcement, to protect and defend our rights or property, to prevent fraud, to act in urgent circumstances to protect the personal safety of users or the public, or to protect against legal liability.
With your consent. We may share your personal information with other third parties where you consent to us doing so.

Mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information obtained through our text messaging programme will not be shared with any third party for that party's own marketing purposes. See our SMS Privacy notice for detail.

Data Security

We maintain reasonable organisational, technical and administrative measures designed to protect personal information against unauthorised or unlawful access, destruction, use, loss, modification or disclosure. We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of personal information. However, no method of transmission or storage is guaranteed to be completely secure in all circumstances.

Data Retention

We retain the personal information described in this Policy for as long as needed to satisfy the purpose for which it was collected, or for as long as there is a legitimate business purpose. We determine the retention period for each category of personal information based on the length of time we need to retain the information to achieve the purpose for which it was obtained, any legal or regulatory requirements applicable to that information, internal operational needs, and the need to retain information in connection with any actual or anticipated investigation or litigation. We may retain de-identified information for an indefinite period.

International Users

We operate in the United States. By using the Services you acknowledge and agree that your personal information may be transferred to, stored in, or processed in a country other than your country of residence, including the United States, where laws regarding the processing of personal information may be less stringent than those of your country of residence.

Children's Privacy

The Services are not intended for children under eighteen years of age. We do not knowingly collect personal information from or about children under eighteen, nor do we knowingly disclose the personal information of children under eighteen to third parties for valuable consideration or for cross-context behavioural advertising. If we learn that we have collected personal information from a child under eighteen, we will make reasonable efforts to delete it. If you believe we may hold information from or about a child under eighteen and would like it deleted, please contact us.

Links to Other Websites

Our Website may contain links to other websites, including our pages on social media platforms. We exercise no control over those websites and are not responsible for their content. This Policy does not apply to third party websites, and we recommend reviewing the privacy policy of any website you visit to understand how its operator handles personal information.

Communication Preferences

You may opt out of receiving promotional or marketing emails from us at any time by using the unsubscribe link in any email you receive, or by contacting us using the details below. We may continue to send you non-marketing communications relating to your relationship with us.

You may opt out of receiving promotional or marketing text messages at any time by replying STOP, or by contacting us using the details below. We may continue to send you non-marketing communications relating to your relationship with us unless you tell us you do not wish to receive any communications by text message. Full detail of when we message you, including the times of day we observe in each state, is set out in our SMS Privacy notice.

Privacy Rights Based on Residency

Depending on where you live, for example California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, and depending on your relationship with us, you may have some or all of the privacy rights set out below in respect of the personal information we hold about you. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

Right to confirm, access or know. You may have the right to request access to and copies of the personal information we hold about you, including details of how we collect, use and share it, and to obtain a list of the categories of third parties to which we have disclosed or sold personal information. California residents have the right to know the categories of personal information collected, the categories of sources, the categories sold, shared or disclosed, the business or commercial purpose for doing so, and the categories of third parties involved. California's "Shine the Light" law also permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
Right of portability. You may have the right to receive a copy of your personal information in a portable format and to request that we transfer it to a third party.
Right to delete. You may have the right to request that we delete personal information we hold about you.
Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to withdraw consent. You may have the right to withdraw your consent to our processing of your personal information.
Right to opt out. You may have the right to opt out of certain uses of your personal information, including targeted advertising, the sale or sharing of personal information for cross-context behavioural advertising, and profiling or automated decision making that produces a legal or similarly significant effect. We do not engage in such profiling or automated decision making. You can opt out of the other uses by adjusting your cookie settings to reject performance and targeting cookies. If you visit our Website with the Global Privacy Control opt-out preference signal enabled, we will treat that signal as a request to opt out of sale, sharing and targeted advertising where required by law. Your request may apply only to the browser or device from which it is submitted unless you are logged into your account at the time.
Right to appeal. You may have the right to appeal a decision if we decline to process your request in whole or in part. You can do so by replying directly to our denial. If you are not satisfied with our response to your appeal, you may contact your state Attorney General.

Requests may be made using the contact details at the end of this Policy. Only you, or a person you authorise to act on your behalf where permitted by law, may make a request relating to your personal information. For certain requests we must verify your identity before we can fulfil them, which will require you to provide sufficient information for us to reasonably verify that you are the person about whom we collected the personal information, or that the requester is authorised to act on your behalf. We will not discriminate against you for exercising your privacy rights.

Additional Disclosures for California Residents

This section provides additional disclosures for residents of California, as required by the California Consumer Privacy Act as amended by the California Privacy Rights Act (the "CCPA"). The information we collect varies according to our relationship with you, and certain personal information or activities may not be reflected in this section because they are exempt from the CCPA.

Categories of personal information we collect. We collect the following categories of personal information about California consumers, which may be collected directly from you, automatically when you use the Services, through third parties, or from publicly available sources.

Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address or other similar identifiers.
Personal information described in Cal. Civ. Code section 1798.80(e), including name, address, telephone number, credit or debit card number or other financial information, and medical information.
Commercial information, including products or services purchased, obtained or considered, and other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, including browsing history, search history and information about your interaction with our Website.
Geolocation data, including location inferred from device or IP address.
Audio, electronic, visual or similar information, including audio recordings of customer or support calls.
Professional or employment related information, including business contact information.
Inferences used to create a profile reflecting preferences, characteristics, predispositions, behaviour or attitudes.
Sensitive personal information, including login credentials, precise device geolocation and information concerning health. We do not use sensitive personal information to infer characteristics about consumers.

Categories sold or shared. Under the CCPA a "sale" does not necessarily involve an exchange of money, and includes disclosures of personal information to third parties who may use the information for their own purposes, such as analytics and advertising partners. "Sharing" refers to disclosing personal information to third parties for cross-context behavioural advertising. On these definitions we sell and share the following categories with third party analytics and advertising partners: identifiers, personal information described in Cal. Civ. Code section 1798.80(e), commercial information, internet or other electronic network activity information, geolocation data, inferences and sensitive personal information.

Please refer to "Privacy Rights Based on Residency" above for the rights available to you and how to exercise them.

Changes to This Policy

We may update this Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. Where we make material changes we will take appropriate steps to notify you. The date at the top of this Policy indicates when it was last revised, and any changes become effective when we post the revised Policy on the Website.

Contact Information

If you have any questions about this Policy, or wish to exercise any of the rights described in it, please contact us by email at support@science.co or by telephone on 1 (844) 587-5747.

Science & Co
Attn: Privacy
Mailing address to be placed.