Last Updated: 23 August 2026
This notice explains how the Science & Company ("Science & Co", "we", "us" and "our") text messaging programme works, when we will and will not message you, how to stop messages, and how we handle mobile information. It supplements our Privacy Policy and our Terms & Conditions, which continue to apply.
Transactional and care related messages concern your order, your prescription, your consultation, your shipment or your account. They are necessary in order to deliver the services you have asked for.
Marketing messages promote products, offers or content.
Consent to receive marketing messages is not a condition of purchasing any product or service. You can buy from us without ever agreeing to marketing messages.
You join the programme by providing your mobile number and agreeing to receive messages, for example at checkout, during intake, or through a form on our Website. Message frequency varies according to your activity and the treatments you use.
To stop marketing messages, reply STOP to any message from us. You will receive one final message confirming that you have been unsubscribed, after which we will stop sending marketing messages to that number. To request assistance, reply HELP, or contact us at support@science.co or on 1 (844) 587-5747.
Stopping marketing messages does not stop transactional and care related messages that are necessary in order to deliver your treatment, such as shipping notifications or messages from your care team. If you wish to stop those as well, contact us and we will explain what that means for your care and how to manage it.
We do not place marketing calls or send marketing text messages outside the hours of 8:00 am to 9:00 pm in your local time zone. Where the law of your state sets a narrower window, a later start, an earlier evening cut off, a restriction on contact on Sundays or legal holidays, or a cap on how many messages may be sent in a rolling twenty four hour period, we observe the stricter rule that applies to you.
By way of illustration, and not as an exhaustive list, this means:
Transactional and care related messages that you have requested, or that are necessary in order to deliver your treatment safely, may be sent outside these windows where permitted by law. A shipping confirmation or a message from your care team is not a marketing message.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information obtained through our text messaging programme, including your mobile number and your consent status, will not be sold, rented or shared with any third party for that party's own marketing purposes.
We do share mobile information with service providers who help us operate the messaging programme, such as our messaging platform and our telehealth and pharmacy partners, strictly so that they can deliver the services on our behalf. Those providers are not permitted to use your information for their own marketing.
Message and data rates may apply, depending on your mobile plan. Message frequency varies. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's service availability, and we cannot guarantee that every message will arrive.
Please keep your contact details current. If you change or give up your mobile number, tell us promptly so that we do not send messages intended for you to someone else. You confirm that you are the account holder or the customary user of the number you give us, and that you are authorised to consent to receive messages at it.
Text messaging is not a fully secure channel. We keep the health detail in messages to the minimum necessary, and we will not include sensitive clinical information in a message where it can reasonably be avoided. Do not use text messages for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
For any question about this notice or about messages you have received, contact us at support@science.co or on 1 (844) 587-5747.
Science & Co
Attn: Privacy
Mailing address to be placed.
